Bryant Nielson | Developing Human Capital ™
I believe it is possible for ordinary people to achieve extraordinary things. For me, the difference between an “ordinary” and an “extraordinary” person is not the title that person might have, but what they do to make the world a better place for us all.
I am not the originator of this list, but found it instructive as to the success and failure of companies and success.
1. A lost customer means lost feedback and the opportunity to improve.
2. A lost customer means lost sales and revenue that is lost forever!
3. A lost customer causes asking, “Why didn’t we recognize the […]
I just finished the Ken Blanchard book, [1995] Raving Fan. It was amazing. It is a simplistic presentation of what it takes to succeed in todays business world.
Primarily, these actions center around these three elements:
1) know what you want to provide
2) learn what your customers want
3) provide it ‘plus one’
Highly recommended reading.
A group of alumni, highly established in their careers, got together to visit their old university professor. Conversation soon turned into complaints about stress in work and life.
Offering his guests coffee, the professor went to the kitchen and returned with a large pot of coffee and an assortment of cups - porcelain, plastic, glass, […]
I recently was in the grocery store. Looking for my favorite coffee. When I found the isle I was presented with a wall of choices. 38 different varieties of coffee were on the racks with another set of choices as to the volume of coffee. In a simple walk through the rest of the store, […]
Even ordinary efforts, given enough time, can produce extraordinary outcomes.
We are finding that being a normal or regular person or professional eliminate our ability to exhibit ourselves or to distinguish ourselves from others, either personally or professionally. This is my online dialague that I am using as the basis for a Training Program and book [by the same name] to assist people and to […]